Established in the beautiful Shenandoah Valley of Virginia in 1983, Camp Horizons is a diverse community of campers and staff members from across the United States and around the world working, playing, and learning together, Since our founding, we have been fully accredited by the American Camp Association (ACA), an organization that has been ensuring that American summer camps provide only the safest and highest caliber of programming for almost a century. Offering a variety of activities that challenge our campers to reach their full potential as individuals ad team players, we are dedicated to making sure that campers experience their best summer ever at Camp Horizons and come to see their new camp friend as their new camp family.
We are seeking an IT Specialist who will play a crucial role in supporting our team, driving system-wide innovation, and implementing robust security measures to protect organizational data. This role involves maintaining, and troubleshooting existing systems, integrating various platforms and systems, managing equipment, and overseeing fiscal aspects related to IT.
Summary:
The Horizons IT Specialist will be responsible for the following:
- Providing desk support and technical assistance
- Supporting and managing Office 365
- Responding to inquiries and support tickets
- Diagnosing and resolving issues
- Installing and configuring software/hardware
- Maintaining documentation
- Providing user training
Expanded:
- Providing technical assistance: Assisting users with technical issues such as hardware and software problems, network connectivity, and troubleshooting.
- Responding to inquiries and support tickets: Responding to queries and requests for assistance via phone, email, or in-person, and providing timely solutions.
- Supporting and administering Office 365: Showcasing strong knowledge in Office 365 cloud management and administration.
- Diagnosing and resolving issues: Identifying the root cause of problems and implementing solutions to resolve them efficiently, whether it involves hardware, software, or network-related issues.
- Installing and configuring software/hardware: Installing, configuring, and updating software applications and hardware components as per user requirements.
- Maintaining documentation: Keeping detailed records of support requests, resolutions, and system configurations to track issues and facilitate future troubleshooting.
- Providing user training: Offering guidance and training to users on how to use software applications (Office 365) and IT resources effectively to minimize recurring issues.
- Ensuring security compliance: Implementing and enforcing existing security protocols and policies to safeguard systems, data, and network infrastructure against cyber threats and unauthorized access.
Qualifications:
- Associate’s degree in the information technology field and 1-2 years tech support experience
